Refund and Cancellation Policy
Softwave Regeneration LLC DBA Evolve Wellness MD | Effective March 3, 2024
Appointments
Appointments cancelled or rescheduled less than 24 hours before the scheduled appointment time, and missed appointments, are subject to a $25 fee. The fee may be waived at Evolve's discretion for emergencies, documented technical failures, or other exceptional circumstances. If Evolve or the clinician cancels, no late-cancellation fee will be charged.
Prescription Products and Dietary Products
All sales of prescription products, compounded medications, refrigerated or temperature-sensitive products, and dietary products are final. For health, safety, and regulatory reasons, these items cannot be returned, restocked, or exchanged after they have been dispensed, shipped, delivered, or transferred to the patient. No refund is provided merely because a patient changes their mind, does not use the product, experiences an expected lack of results, or a clinician later changes the treatment plan.
Errors, Damage, and Required Exceptions
Contact Evolve promptly if an order is damaged in transit, materially incorrect, not received, or affected by a verified dispensing or shipping error. Evolve will coordinate with the applicable pharmacy, laboratory, carrier, or vendor. Any replacement, credit, or refund will depend on the facts, the responsible party's policy, and applicable law. Nothing in this policy eliminates any refund, replacement, or consumer right that cannot legally be waived.
Medical and Laboratory Services
Fees for completed consultations, clinician review, care-plan preparation, laboratory orders, specimen collection, laboratory processing, administrative work already performed, and other services already rendered are nonrefundable. If a prepaid service has not begun and no related cost has been incurred, Evolve will review a written cancellation request under the enrollment terms and applicable law. Clinical ineligibility for a medication does not automatically make completed evaluation or laboratory services refundable.
Monthly TRT/HRT Memberships
TRT/HRT services are offered through monthly memberships. A member may cancel a TRT/HRT membership by providing at least 45 days' written notice. One final month of membership billing will occur during the 45-day notice period. Membership services and charges remain in effect through the end of that period, and cancellation does not reverse charges already earned or costs already incurred. Members may provide cancellation notice by emailing Softwave Regeneration LLC DBA Evolve Wellness MD at support@evolvewellnessmd.biz. Discontinuing a membership does not replace medical advice; members should speak with their clinician before stopping prescribed treatment.
How to Request Assistance
For TRT/HRT membership cancellation, email Softwave Regeneration LLC DBA Evolve Wellness MD at support@evolvewellnessmd.biz. For other billing or order concerns, contact Evolve Wellness MD at 404-990-0655 or through the contact method shown in the patient portal. Include your name, appointment or order date, and a brief description. Do not include sensitive medical information in an unsecured email.